Return & Refund Policy

Return & refund policy

We want you to be happy with your Bluee wallet. Because each piece is handmade and inspected before shipping, returns are rarely needed — but when something is not right, this is how we put it straight.

Change of mind

• You may return a non-personalised item within 7 days of delivery if it is unused, unmarked and in its original packaging.
• Personalised / engraved items cannot be returned for change of mind, because your mark is made specifically for you.
• Return shipping for change-of-mind returns is the buyer’s responsibility, and the original delivery charge is not refunded.

Damaged, faulty or incorrect items

• Tell us within 48 hours of receiving an order that is damaged, faulty or not what you ordered, with a photo and your order number.
• We arrange a replacement or a full refund of the item price and delivery charge — no return shipping cost to you.
• Quality issues are also covered by our 4-year warranty for manufacturing defects.

How to start a return

1. Email [email protected] (or message us on WhatsApp) with your order number and photos.
2. Our team reviews your request within 1–2 working days and confirms the next step.
3. Approved returns are picked up or queued for inspection once we confirm details.

Refunds

• Once the returned item is received and inspected, your refund is processed within 1–4 working days.
• Refunds go back to the original payment method — bKash / Nagad or your bank, depending on how you paid. Cash-on-delivery payments are refunded via bKash/Nagad on request.
• Exchanges for a different size or product are fulfilled when stock is available; otherwise a refund or store credit is offered.

Last updated: September 2026. This is draft copy — please verify amounts, timelines and contact details before going live.